Condition of returned goods

 If a consumer intends to return an item, it is their duty of care to ensure that the item is taken reasonable care of. All items returned for refund/credit must be in a new un-used condition with all packaging and labels intact.

Tent and similar item Returns

• Tents must be packed and sealed in a unused condition
• We  do not accept tents that have been unpacked, opened and therefore reserve the right to refuse any return of unpacked / opened tents at our own discretion
• Any unauthorised tent returns will be refused and the sender will be liable for postage costs to return the item to them.

 

Return of items for credit or refund

• We are happy to accept returns for any items which are unopened in a ‘as new condition’
• Goods must be sealed in original packaging with all tags and labels intact
• Goods must not of been used, unpacked or put up in anyway
• Returns cases must be opened within 14 days of receiving your item, and items sent to ourselves within a further 14 days of return being accepted by Onyx Outdoors

Distance selling regulations

Distance selling regulations are designed to protect UK consumers by law you have 7 days to cancel your orders up to 7 days from the day after delivery is taken. Onyx Outdoors expects the consumer to arrange return shipping for any goods delivered in the event of a cancellation

Return Postage Costs

• In general Onyx Outdoors is not responsible for paying for or refunding return postage costs.
• When returning a faulty item, postage may be eligible for a refund up to a cost of £8.
• Items which have been wrongly delivered we will arrange collection of.
• Larger items over 30kg may require specialised courier service arranged for by the consumer.

 

 

Return Request

Anybody wishing to return items must first create a return request through the online form below please ensure you give a valid email address and phone number for us to contact you on.